ombudsman-logo-1The Kentucky Long-Term Care Ombudsman program advocates for residents of nursing homes, personal care homes and family care homes. Since 1978, Kentucky ombudsmen have served residents of long-term care facilities in all 120 counties. Ombudsmen work to resolve problems of individual residents and bring about improvements in care through changes at the local, state and national levels.

Services of the state Long-Term Care Ombudsman program are coordinated through the Office of the State Long Term Care Ombudsman which is housed at the Nursing Home Ombudsman Agency. The Kentucky Office of the State Ombudsman program oversees 15 district programs affiliated with Area Agencies on Aging and Independent Living.

While most residents receive good care in long-term care facilities, far too many are neglected and suffer psychological, physical and other types of abuse. Kentucky has more than 100 trained volunteer ombudsmen who regularly visit long-term care facilities, monitor conditions and care and provide a voice for those unable to speak for themselves.  Legal Aid of Bluegrass provides the Long Term Care Ombudsman Program Services.

Ombudsman Responsibilities:

  • Identify, investigate, and resolve complaints made by or on behalf of residents
  • Provide information to residents about long-term care services and their rights
  • Represent the interests of residents before governmental agencies and seek administrative, legal, and other remedies to protect residents
  • Analyze, comment on, and recommend changes in laws and regulations pertaining to the health, safety , welfare, and rights of residents
  • Educate/ inform consumers and the general public regarding issues/concerns related to institutional long-term care and facilitate public comment on laws, regulations, policies, and  actions
  • Promote the development of citizen organizations and volunteers to participate in the program
  • Provide technical support for the development of resident and family councils to protect the well- being and rights of residents
  • Advocate for changes to improve residents quality of life and care

Eligibility:

Services are available to any resident of a long-term care facility, their family or friends, or a concerned member of the community. Anyone with questions or who would like to report a concern regarding a long-term care facility can contact their local ombudsman.

Cost:

The program receives federal, state and local funding and does not charge for services.

Local Contact:

Lora Conley, District Long Term Care Ombudsman
Legal Aid of the Bluegrass

1616 Greenup Ave. • Ashland, KY  41101
MAP DIRECTIONS
W: (606) 329–1321, ext. 2323 or (877) 295–4137 • F: (606) 325–0615

email: lconley@lablaw.org

Area Served: FIVCO ADD Region (Boyd, Carter, Elliott, Greenup and Lawrence Counties)

Nursing Facilities

The FIVCO Area Development District Region has ten (10) nursing facilities, seven (7) personal care homes, and three (3) family care homes:

Boyd County

Boyd Nursing & Rehab Center
12100 Princeland Spur • Ashland, KY 41102
W: (606) 928-2963 • F: (606) 928-3879

Kingsbrook Lifecare Center
2500 KY-5 • Ashland, KY 41102
MAP DIRECTIONS
W: (606) 324-1414 • F: (606) 325-3420

King’s Daughters Medical Center                 
2201 Lexington Avenue • Ashland, KY 41101
MAP DIRECTIONS
W: (606) 408-4000 • F: (606) 327-7542

Woodland Oaks
1820 Oakview Road • Ashland, KY 41101
MAP DIRECTIONS
W: (606) 325-5200 • F: (606) 329-9143

Carter County

Carter Nursing & Rehab Center
250 McDavid Blvd. • Grayson, KY  41153
MAP DIRECTIONS
W: (606) 474-7835 • F: (606) 474-8114

Elliott County

Elliott Nursing & Rehab Center
Rt. 32 East, Howard Creek Road • Sandy Hook, KY  41171
MAP DIRECTIONS
W: (606) 738–9400 • F: (606) 738-9410

Greenup County

Oakmont Manor
1100 Grandview Drive • Flatwoods, KY  41139
MAP DIRECTIONS
W: (606) 836-3187 • F: (606) 836-0103

South Shore Nursing & Rehab Center
405 S.M. Roberson Drive • South Shore, KY 41175
MAP DIRECTIONS
W: (606) 932-3127 • F: (606) 932-4663

Wurtland Nursing and Rehab Center
100 Wurtland Avenue • Wurtland, KY  41144
MAP DIRECTIONS
W: (606) 836-0931 • F: (606) 833-5605

Lawrence County

J.J. Jordan Geriatric Center
270 E Clayton Lane • Louisa, KY  41230
MAP DIRECTIONS
W: (606) 638-4586 • F: (606) 638-0367

Personal Care Homes

Boyd County

Artrips Personal Care Home
3000 Central Avenue • Ashland, Kentucky 41101
MAP DIRECTIONS
W: (606) 325 – 3244 • F: (606) 325 – 3811

Hamilton’s Personal Care Home
250 W Central Avenue • Ashland, Kentucky 41101
MAP DIRECTIONS
W: (606) 324 – 3252 • F: (606) 326 – 0440

King’s Daughters & Sons Home for the Aged
1100 Bath Avenue • Ashland, Kentucky 41101
MAP DIRECTIONS
W: (606) 324 – 0343 • F: (606) 329 – 1435

Greenup County

Russell Convalescent Home
407 Ferry Street • Russell, Kentucky 41169
MAP DIRECTIONS
W: Phone (606) 836 – 5616 • F: (606) 836-3879

Morning Pointe
1000 Addington Drive • Russell, KY 41169
MAP DIRECTIONS
W: (606) 833-1120 • F: (606) 833-1129

Frasure Personal Care Inc.
1308 Riverview Road • Ashland, Kentucky 41101
MAP DIRECTIONS
W: (606) 836 – 7095 • F: (606) 836 – 9678

Trinity Station Retirement Community
2121 Argillite Road • Flatwoods, KY 41139
MAP DIRECTIONS
W: (606) 833 – 1111 • F: (606) 833 – 1110

Family Care Homes

Boyd County

Cook FCH
4503 State Route 5 • Ashland, KY 41102
MAP DIRECTIONS
W: (606) 928-4851

Carter County

Justice FCH
427 State Hwy 1910 • Grayson, KY 41143
MAP DIRECTIONS
W: (606) 475-1453

Wilson FCH
135 Tackett Drive • Olive Hill, KY 41164
MAP DIRECTIONS
W: (606) 286-5194